Capella Connects Executive (Reservations & Call Centre)

Rooms & Guest Services Full-time Estimated $3,000 - $5,200 / month (role-title estimate)

Role summary

At Capella Singapore, this Capella Connects Executive (Reservations & Call Centre) role focuses on processing reservations by email, telephone, central reservation systems referral or from the sales/catering office, other hotel departments, and travel agents. Requirements include at least a diploma in Hotel Management or equivalent.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Process reservations by email, telephone, central reservation systems referral or from the sales/catering office, other hotel departments, and travel agents
Process and monitor advance deposits/prepayment on reservations
Provide responses while anticipating and recognizing individual guest needs
Process in-room dining food orders with accuracy and efficiency
Prepare letters of confirmation

Requirements

Minimum Diploma in Hotel Management or equivalent
Minimum 1 year of experience in a similar capacity
Knowledge of hotel property management systems as well as extranets and central reservations systems and their functionalities

Role Quick Info

Company Capella Singapore

Brand Capella Singapore

Category Rooms & Guest Services

Location Singapore, 09829

Address 1 The Knolls, Sentosa Island, 098297

Work type Full-time

Pay Estimated $3,000 - $5,200 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.